General conditions of use
Our policy for protecting your personal data allows us to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner. Thanks to this policy, we will be able to take into account your requirements and comply with your expectations. In order to respect your trust, EURL EP PUBLISHING, we guarantee as a matter of utmost importance the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data"). For complete transparency towards you, in order to guarantee you secure use of our website https://luniore.com/pages/cgv in all its available versions and related applications (hereinafter the "Site https://luniore.com/"), we make available the way in which we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and your data, this across all of our platforms. Our policy and ourselves guarantee that all necessary precautions are taken to protect all of your data and against disclosure, loss or alteration of these. This is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be kept for the time necessary for the determined management and processing. You will of course be able to access your data and modify it at any time, since it will be available on your personal spaces on the luniore.com website. For these purposes, we strive to take all necessary measures in order to comply with the applicable data protection law. Thus, hereinafter EURL EP PUBLISHING undertakes by this policy of protection of your personal data to respect the essential principles of the general European regulation and French law in terms of protection of personal data, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the data collected (paragraph 5) and the security measures (paragraph 9).
1. WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of EURL EP PUBLISHING, if you have placed an order on the luniore.com website, a customer of EURL EP PUBLISHING if you have created a customer account but have not ordered any products or services, or if you have browsed as a visitor on the luniore.com website without having created a customer account or placed an order.
1. WHO ARE WE?
EURL EP PUBLISHING is a company with a capital of 1000 euros, registered in the Trade and Companies Register of LYON under number 843051327. EURL EP PUBLISHING publishes the Site luniore.com and implements, as such, various processing of your Data as data controller. 3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA? 3.1. When do we collect your personal data? Your personal data may be collected if you visit the site luniore.com using cookies, if you create a customer account on the site luniore.com, if you order one of our products or services or agree to be a member of our newsletters (SMS, e-mails). Your personal data is used to streamline your navigation on the site luniore.com, as well as to offer you a more personalized experience. We can thus process your orders as best as possible, make payment in installments available, prevent fraud, make the necessary refunds, and manage your customer reviews. 3.2. Your browsing on the luniore.com website In order to allow you to browse the luniore.com website, we process your data with the legal basis for this, your consent. 3.3. Processing your orders In order to be able to take care of your orders and process them, we use your data. The use we make of it is used to manage mediation, customer relations (and that through social networks), our after-sales service and distance selling, our actions relating to the management of marketing and commercial prospecting for the luniore.com website, as well as for the management, deliveries and transport of orders. The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data. The legal obligation of EURL EP PUBLISHING is the legal basis for the processing, with regard to the management of product recalls. Your consent or our legitimate interest are, as the case may be, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment. 3.4. Payment in installments For orders affected by payment in installments and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data. 3.5. Customer reviews In order to share your opinions with our customers and visitors as well as allow you to leave your opinion on the luniore.com website, we use your data on the legal basis of your consent or legitimate interest. 3.6. Payment recovery and fight against fraud In order to enable payment recovery and fight against fraud, we use your data. Thanks to this, we can also guarantee the security of payments. The application of this contract between the two parties and the legitimate interest of EURL EP PUBLISHING, as data controller, are the legal bases for this processing. 3.7. EURL EP PUBLISHING advertising management operations EURL EP PUBLISHING's advertising management operations are managed using your data. This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization responsible for managing objections to telephone canvassing, solicitations, setting up our competitions and lotteries or any other promotional operation except online gambling. The legal bases for the above-mentioned information are the user's consent or the legitimate interest of EURL EP PUBLISHING.
1. WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of EP PUBLISHING. It is not sent to third parties, except in the situations specified below: In order to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance. For the implementation of payment in x times, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for the management of business processes or customer experience, or, for customer reviews, to a manager for collecting and processing customer reviews. The advertising agency of EP PUBLISHING is managed, thanks to your data, by clients of the agency and advertisers. 5. DATA STORAGE The data collected by EP PUBLISHING is stored only for the time and assistance necessary to set up and carry out the operations mentioned in paragraph 3 of our personal data policy. We store certain data collected by EP PUBLISHING for a certain period of time: In current archives for prospects, for 3 years from the last contact with the customer (they can therefore be consulted by the services of EURL EP PUBLISHING). We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable limitation rules). Regarding our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer's orders, and in the intermediate archives for 5 years from the end of storage in current archives. The same applies to customers. Regarding banking data, they are archived in the current archives for the entire validity period of the bank card (plus one day). There is no intermediate archiving carried out for banking data. Cookies and their use and time frame are detailed in paragraph 7 of our policy.
1. EXERCISING YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your Data. 6.2. You have the right to request the limitation of the processing of your Data. Important clarification: to do this, you must contest the accuracy of your personal data during the time required to allow us to verify the conformity of the latter. Or, in the event that you consider that the use we make of your personal data is unlawful and that you request a limitation of their use and not their deletion. We no longer need to use your data for the purposes mentioned in paragraph 3 but that your data is still useful for the establishment, exercise or defense of your rights in court, in the event that you decide to exercise your right of opposition during the time required for the verification in order to determine whether the legitimate grounds that we pursue prevail over yours. 6.3. You have the right to request the deletion of your Data. If you request the deletion of your personal data, EURL EP PUBLISHING will still have the possibility of keeping them in intermediate archive format for the time necessary to meet its legal, accounting and tax obligations. 6.4. You are entitled to request the exercise of your right to object to processing used for commercial prospecting purposes. In the event of prospecting by e-mail, you are entitled to request the modification or unsubscription of newsletters by clicking on the hyperlink "unsubscribe" available in all newsletters, or by browsing directly to the contact page of the luniore.com website. In the event of prospecting by SMS, it is possible to unsubscribe by sending the message "STOP" by SMS, or by browsing the contact page of the luniore.com website. 6.5. You are entitled to transmit post-mortem prerogatives concerning the retention, deletion and communication of your personal data. In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with EURL EP PUBLISHING to be able to have access to the uses of this data and allow an "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of the processing of personal data. You can also request non-communication of your data to a third party in the event of death. 6.6. You are entitled to claim your right to portability. 6.7. You are entitled to withdraw your consent concerning the performance of processing based on this legal basis. Important clarification: If you decide to withdraw your consent, this will not have an effect on the legality of the uses carried out before your withdrawal of consent. 6.8. You are entitled, at any time, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr). In order to exercise your rights, please send your complaint (along with your email, surname, first name, copy of your ID and postal address) to the data protection delegation of EURL EP PUBLISHING by email to contact@luniore.com. Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
1. COOKIES
7.1. What is a cookie? When you browse a website such as the EURL EP PUBLISHING website, it can then, according to your choice, insert a text file on your receiver (computer, telephone or tablet), via your browser. This text file is called a COOKIE. This cookie then allows the website such as luniore.com, during the prescribed period of validity or registration of the cookie, to identify your receiver used when you make another visit. Only the issuer of a cookie is likely to read or modify the information contained in this cookie. 7.2. What are cookies on 3_URL used for? Different types of cookies can be classified by category. Some are issued directly by EURL EP PUBLISHING and its service providers, but some sometimes come from third-party companies. 7.2.1. Cookies issued by EP PUBLISHING and its service providers There are several categories of cookies that may be found on your transmitter when you browse our website: 7.2.1.1. "Essential" cookies In order to access our site, "essential" cookies are necessary, they are used for example to be able to place an order. If they were not present, you may encounter problems browsing the site and be unable to place an order. "Essential" cookies also allow EP PUBLISHING to track its activity. They can be inserted on your transmitter by EP PUBLISHING or by its service providers. 7.2.1.2. "Analytical and Personalization" cookies "Analytical and Personalization" cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, thanks to them we will be able to better target your expectations as well as adapt our offers and maximize the organization of our site. 7.2.1.3. "Advertising" Cookies Advertising cookies are displayed in the spaces reserved for advertising on our site. The interest for you is that your browsing time is better and optimized thanks to the presentation of offers and advertisements relevant to you. To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your desires and current interests, through your recent browsing history on other sites. This avoids presenting you with advertising content that is of no interest to you. At the same time, EURL EP PUBLISHING prefers to see its offers and advertisements proposed to users who will be interested in them. The advertising content offered may contain cookies issued by EP PUBLISHING or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser. 7.2.2. Cookies issued by third-party companies Third parties using cookies on our site use their own privacy protection policy for this purpose. These cookies are not necessary for the use of our site. 7.2.3. Cookies issued by third-party applications integrated into our site When you browse our site, we may include computer applications from a third party, in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons that come from social networks. These social networks can then identify you through these buttons even if you did not use them when you browsed the site. They can do this if during your last browsing on the site you were also connected or active on your transmitter to your social network. We have no control over the uses they employ, nor over the data they have. In order to find out more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered. Privacy policy of the aforementioned social networks, click on the social network of your choice: Facebook: https://fr-fr.facebook.com/privacy/explanation Twitter: https://twitter.com/fr/tos Google +: https://policies.google.com/terms?hl=fr Concerning our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party service providers of the advertiser, etc.). They can therefore, with these cookies and during the prescribed period of validity of these cookies, offer advertisements in the places made available for third-party advertisements, count the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they will be able to claim the sums owed to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary. 7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.). Your browser software contains many options that you have and that you can adjust according to your preferences. Through this, you can then accept or not cookies on your sender. However, if you choose to accept the recording of these cookies on your sender, then, when you visit sites or content with cookies present, these will be automatically recorded on your sender. Depending on your preferences, you can choose to activate a reminder asking you whether you accept or refuse cookies before their potential recording, or refuse each time this recording of cookies on your sender. However, it is important to emphasize that the choices you make during this setting may modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as to place an order on our site for example). In the event that you prefer to refuse these cookies on your transmitter or delete those already saved, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would come from the inability for our services to record or have access to the cookies that are used for their functioning.
7.3.1. How to choose your options according to your browser?
You have different options and possible choices available depending on your browser. To learn more, you can consult the browser's help menu. Internet Explorerâ„¢: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies Safariâ„¢: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR Chromeâ„¢: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 Firefoxâ„¢: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies Operaâ„¢: http://help.opera.com/Windows/10.20/fr/cookies.html
1. TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union. However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment on the level of compliance. In this case, we take the necessary steps to ensure that this sharing of data is done in compliance with the relevant regulations and that protection of your privacy and fundamental rights is guaranteed (for example, with the use of contractual clauses of the European Commission). The Data Protection Delegation can, if you request it, give you more information about the transfer of data.
1. SECURITY MEASURES
Thanks to the technical and organizational measures that we take, we can guarantee a level of security that is consistent with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the risks identified. In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment in terms of security.
1. PROFILING AND AUTOMATED DECISION
Due to the automated processing we use (profiling for example), you are subject to legal effects that affect you. All this is essential for the conclusion or execution of the contract that binds you to us. This is how we can offer and carry out the automation of customer identification and the "payment in 4 x". The foundations of this operation are related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile. If the risk is assessed with these statistics as being too great (fraud/non-payment), then this payment method will not be offered. However, if you wish, you can obtain human intervention although the decisions are automated, you will be able to give your opinion and/or oppose the automatic decision.
1. POLICY UPDATE AND REVIEW
Our personal data policy will be updated whenever necessary in order to always be in accordance with the regulations applicable to the protection of your data (every three (3) years at least). June 20, 2019.